The Morning After: Ticketmaster wants Congress to fix its bot problem

The Morning After: Ticketmaster wants Congress to fix its bot problem

In November, millions of Taylor Swift fans logged on to Ticketmaster for tickets to her 2023 tour. However, the site crashed and verified users were unable to purchase. Ticketmaster’s parent company, Live Nation, explained that while 1.5 million people had signed up as legitimate customers, more than 14 million visited the site when tickets went on sale, many of whom were bots.

Live Nation President and Chief Financial Officer Joe Berchtold told the Senate Judiciary Committee on Tuesday that the company “learned valuable lessons” from the Swift debacle. Three senators wedged quotes from Taylor Swift into her statements and questions, which I loved.

Berchtold called on Congress to expand the BOTS Act to “increase enforcement.” Democratic Sen. Richard Blumenthal reminded Berchtold that legal options already exist to go after scalpers who use bots to purchase tickets. “You have unlimited power to go to court,” Blumenthal said. “Her focus on him seems to be that everyone else is responsible here.”

–Matt Smith

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