Dollar General launches health clinics

Dollar General launches health clinics

As the world grapples with the headwinds of the recession, companies around the world are exploring new avenues to create value for customers, grow revenue, and monetize their services. Health care, in particular, is at a puzzling intersection; Costs are skyrocketing, margins are slim, labor shortages are plentiful, and the demand for better care and better results has never been higher.

With these factors in mind, organizations are changing their approach to healthcare delivery and sorting out which problem to solve first. However, the industry certainly recognizes that there is a very real demand for high-quality healthcare services that are here to stay.

This is where Dollar General apparently sees a promising opportunity. The historically retail-focused company announced last week that it will partner with DocGo, a leading provider of mobile medical services, to enable basic healthcare services. A relatively new service, DocGo prides itself on a variety of factors including skilled providers, a strong transportation and logistics network, and an advanced data and AI platform. It also touts its ability to go the “last mile,” deploying providers to enable on-site care that would otherwise require the patient to go to a physical clinic.

Dollar General is moving forward with this partnership as part of its “Wellness” initiative, explaining that this new platform will allow for “quick and easy health visits… right outside the store.” Services include preventive care, like routine and physical exams, and even chronic disease management, like managing diabetes, asthma, and high blood pressure.

This move by Dollar General is definitely a strategic path to increase revenue and diversify. The value to patients and consumers is relatively straightforward: With this new business proposition, taking care of health concerns or refilling a prescription becomes as easy as a quick trip to the store for basic supplies or groceries. Consumers will surely appreciate this, especially as healthcare convenience has become a hot topic after the Covid-19 pandemic.

Dollar General is certainly not the only retailer testing this model. Over the past two years, Walmart has significantly expanded its in-store healthcare capabilities. Once again, the company is trying to optimize for the convenience of the customer, providing them with an affordable and easy means of receiving medical care. The healthcare business and the retail business are symbiotic: foot traffic in one is expected to propagate foot traffic in the other.

In general, companies are increasingly committed to making the whole make the healthcare journey easier for patients by providing not only the convenience of location, but also enabling price transparency, quick turnaround times for results, low wait times, and generally empowering these services with better customer service. After all, healthcare is ripe for disruption in this regard, having for many years not prioritized customer service oriented levers, but only its primary goal of trying to achieve great health outcomes. This is insufficient for modern society, which demands not only great results, but also great customer service and convenience.

Dollar General’s initiative with DocGo is definitely something to watch out for in the coming months and years. With over 18,000 stores across the country, there is a lot of scope to grow this service not only from the perspective of a business opportunity, but also from the perspective of providing people with convenient and affordable healthcare services.

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